Shipping protection

Shipping protection


Regular price$3.00
/
Tax included. Shipping calculated at checkout.

  • All-Natural, Made in Australia
  • Free Aus. Express Shipping For Orders Over $50 - Delivered in 1-2 Business Days
  • Free Gift Wrapping Available
  • Order By 11am AEST for Same Day Dispatch
If your product is lost, stolen or damaged during transit, reach out to the team within 30 days and we will replace your order.

SHIPPING

All Sozo Hair Health orders over $50 qualify for FREE express shipping in Australia. If your order value is less than $50, you will receive a small shipping fee of $8 at the checkout.

With our express shipping, orders have an estimated delivery time of 1-3 business days.

International orders will be shipped with FedEx International. Shipping costs will apply to your specific country/region and will be calculated at the checkout. You, the customer, are responsible for any duties and taxes charged by the carrier.

RETURNS

During the packing process, we do our very best to thoroughly check every order. However, if something has arrived damaged or it is incorrect, please contact us immediately so we can make it right and send you exactly what you purchased.

We always recommend that you review the ingredient list of each product and our full Ingredient Glossary before making your purchase. If you do experience any type of medical reaction, please contact us immediately with photographs of your condition and see a medical professional. If your situation is verified, we will provide you with a full refund. 

What hair type is Sozo Hair Health best suited for?
We have used all-natural ingredients to formulate products that are suitable for all hair types.

Is this safe to use on coloured hair?
Yes, all of our products are colour safe.

Do the Sozo Hair Health products contain any chemicals?
We are proud to say that our all natural hair products are formulated with only the best natural ingredients. This means our Australian haircare is free from all sulphates, silicones, parabens, phthalates, PEGs, perfumes and animal testing.

Are the Sozo Hair Health products suitable for oily hair?

With our natural haircare being chemical free, our products allow your scalp's sebum (oil) to flow naturally, allowing your sebum to normalise. Many chemical based hair products can clog your scalp and pores, which can interfere with your overall sebum flow. Our Sozo Hair Health, however, nourishes, hydrates and conditions, while remaining lightweight to normalise your scalp's oil and reduce that heavy, greasy feeling.

Will the Hair Health products assist with hair loss and thinning?

Our Sozo Hair Health has been formulated to encourage new hair growth. However, hair loss can be caused by many factors. Thinning is often a result of a health condition or illness, so we always encourage you to first seek professional advice about the cause of your significant hair loss. Then, with consistent and long term use of our all natural shampoo, conditioner and hair mask, you can help promote new hair growth for overall thicker, healthier hair.

How long do I have to use these products to experience results?

It is normal that we all experience different results. Many can feel improvements in their scalp and hair health with only a handful of washes. However, most commonly, you need to be washing your hair with our products multiple times each week for at least one to two months to experience the full benefit.

Are these products safe to use on children or when pregnant and/or breastfeeding?
Because our Australian made haircare is formulated without any harsh chemicals or hidden nasties, it is safe for the whole family. However, we always do recommend you seek medical and/or professional advice to ensure each and every ingredient is suitable for your personal health.

See more FAQs here.

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Sozo Australia is a finalist for the 2022 SHE-com awards celebrating ecommerce businesses led by Australian women

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