FAQs

Discover our most frequently asked questions about our all-natural Sozo Hair Health range.

Payments

At Sozo Australia, we accept all major debit and credit card payment methods from all around the world, including Visa, MasterCard, American Express and Apple Pay, just to name a few. We also offer Afterpay and PayPal.

All prices are displayed in Australian Dollars (AUD), unless the currency selector (located in the top right corner of this page) displays your preferred currency.

Returns

We do our very best to check the quality and condition of each product when hand packing your orders. However, we can’t always control what happens to your order once it leaves our hands. So, if you discover that your products have been damaged in transit, please send us a photo at info@sozoaustralia.com and we will take it from there. See our full returns policy for more information.

If you receive a damaged or incorrect order, we will do everything we can to ensure you receive the correct order. For more details on returns and refunds, please see our full returns policy.

Delivery

We want to share our Hair Health range with the world, so that is why we are happy to say we deliver worldwide. Please ensure you check the shipping costs associated with your specific country and region. You can view our shipping policy here

We are delighted to offer FREE EXPRESS SHIPPING for Australian orders that meet our shipping threshold. All orders that contain full size Sozo Hair Health products and bundles, or two or more of our Take Me With You travel sets or Sozo Hair Accessories, will qualify for free shipping. However, orders containing only one Take Me With You Hair Health bundle or one single hair accessory will incur a small shipping fee of $7 at the checkout.

For international orders, the relevant shipping cost will be calculated at the checkout based on your specific region or country. You can also explore our shipping policy here.

Orders placed in Australia are shipped with StarTrack for next day delivery but may take up to approximately 3 business days to be delivered once dispatched. Whereas, orders shipped with Australia Post will commonly be delivered within 2-4 business days.

International orders have an average estimated delivery time of 1-2 weeks, depending on your specific delivery address.

Please review our complete shipping policy for more information.

If you are concerned about your order, please contact info@sozoaustralia.com with your order number and we will do our very best to locate your purchase.

Our Sozo Hair Health Range

All Hair Health products are developed, made and packaged on the beautiful Gold Coast, located in Queensland, Australia. Not only are they Australian made, but our Hair Health range is manufactured in an Australian owned and operated TGA (Therapeutic Goods Administration), ACO (Australian Certified Organic), GMP (Good Manufacturing Practices) certified manufacturing facility.

Our Hair Health Shampoo, Conditioner and Scalp & Hair Health Serum are completely vegan. However, our Hair Health Mask is not as it contains Manuka honey, which is known for its antibacterial and wound healing properties.

Absolutely NOT! It is as simple as that.

We have made the conscious decision to use bottles, jars and tubes that are made of a biodegradable material.

ALL hair types! We have formulated our products with a broad focus as opposed to catering to one specific hair type. Doesn’t everyone want strong, healthy and beautiful hair?

Absolutely! There is nothing stopping men from enjoying the best hair results produced by our Hair Health range.

Our products are made to last for 24 months after opening when stored in the appropriate conditions. But if you love our Hair Health range as much as we do, then you certainly won’t need to worry about those 24 months.

We have created our products to be suitable for the WHOLE family because we are strong believers in giving our customers ONLY natural products. However, we recommend consulting a medical professional about our complete ingredient list so you can feel 100% confident you are doing what is right for you and your family.

Yes, of course! With formulas that ONLY contain all-natural ingredients, you will not experience any issues when using our products.

From each Take Me With You Hair Health tube, you will get 6-8 generous washes, depending on your hair type and length.

Salons & Stockists

If you want to share the goodness of the Sozo Australia Hair Health range with your clients, please contact us at info@sozoaustralia.com as we would love to learn more about your business.

Do you own a retail store or third-party website offering beauty products? We would also love to hear from you about how our Hair Health range can reach your customers. Please reach out to us today.