FAQs

Discover our most frequently asked questions about our all-natural Sozo Hair Health range.

Payments

At Sozo Australia, we accept all major debit and credit card payment methods from all around the world, including Visa, MasterCard, American Express and Apple Pay, just to name a few. We also offer Afterpay and PayPal.

All prices are displayed in Australian Dollars (AUD), unless the currency selector (located in the top right corner of this page) displays your preferred currency.

Returns

We do our very best to check the quality and condition of each product when hand packing your orders. However, we can’t always control what happens to your order once it leaves our hands. So, if you discover that your products have been damaged in transit, please send us a photo at info@sozoaustralia.com and we will take it from there. See our full returns policy for more information.

If you receive a damaged or incorrect order, we will do everything we can to ensure you receive the correct order. For more details on returns and refunds, please see our full returns policy.

Delivery

We want to share our Hair Health range with the world, so that is why we are happy to say we deliver worldwide. Please ensure you check the shipping costs associated with your specific country and region. You can view our shipping policy here.

We are delighted to say that ALL orders placed in Australia qualify for FREE EXPRESS SHIPPING. International orders, however, will have an additional shipping cost calculated at the checkout based on your specific region or country. You can also explore our shipping policy here.

Orders placed in Australia are shipped with StarTrack for next day delivery but may take up to approximately 3 business days to be delivered once dispatched. Whereas, orders shipped with Australia Post will commonly be delivered within 2-4 business days.

International orders have an average estimated delivery time of 1-2 weeks, depending on your specific delivery address.

Please review our complete shipping policy for more information.

If you are concerned about your order, please contact info@sozoaustralia.com with your order number and we will do our very best to locate your purchase.

Our Sozo Hair Health Range

All Hair Health products are developed, made and packaged on the beautiful Gold Coast, located in Queensland, Australia. Not only are they Australian made, but our Hair Health range is manufactured in an Australian owned and operated TGA (Therapeutic Goods Administration), ACO (Australian Certified Organic), GMP (Good Manufacturing Practices) certified manufacturing facility.

Our Hair Health Shampoo and Conditioner are completely vegan. However, our Hair Health Mask is not as it contains Manuka honey, which is known for its antibacterial and wound healing properties.

Absolutely NOT! It is as simple as that.

We have made the conscious decision to use bottles and jars that are made of a biodegradable material. It is just one small part we can play in reducing plastic waste in our world.

ALL hair types! We have formulated our products with a broad focus as opposed to catering to one specific hair type. Doesn’t everyone want strong, healthy and beautiful hair?

Absolutely! There is nothing stopping men from enjoying the best hair results produced by our Hair Health range.

Our products are made to last for 24 months after opening. But if you love our Hair Health range as much as we do, then you certainly won’t need to worry about those 24 months.

We have created our products to be suitable for the WHOLE family because we are strong believers in giving our customers ONLY natural products. However, we recommend consulting a medical professional about our complete ingredient list so you can feel 100% confident you are doing what is right for you and your family.

Yes, of course! With formulas that ONLY contain all-natural ingredients, you will not experience any issues when using our products.

Salons & Stockists

If you want to share the goodness of the Sozo Australia Hair Health range with your clients, please contact us at info@sozoaustralia.com as we would love to learn more about your business.

Do you own a retail store or third-party website offering beauty products? We would also love to hear from you about how our Hair Health range can reach your customers. Please reach out to us today.